Update on 2nd November, there remains no changes with how we operate to provide you with care. If you follow the guidelines on face coverings and social distancing, it remains perfectly safe to receive your dental care at EDC.
We want to thank you for your incredible support, patience and understanding over these past few months since reopening. We are now gradually able to provide comprehensive care for most of our patients. Below is a list of new protocols that we are adapting to ensure the safety of both our patients and staff
The new ‘NORMAL’
1/ If you would like an appointment, please send us a text to 07952695010 or an email to email@example.com. We will be in touch to arrange an appropriate time for you.
There is a tremendous amount of workload for the reception team to prepare ahead of your attendance. As such, please be patient if you want to call our office number.
2/ Due to covid restrictions and social distancing rules, we need to operate at reduced capacity. This is because we have to allow an additional ‘Fallow Time’ between each patient. This allows us the putting on and taking off of the extra PPE and to scrupulously decontaminate the surgery.
What it means is that there is reduced availability of routine appointment times at short notice. We will however try our utmost to accomodate if you have a dental problem.
3/Payment of anticipated treatment fees BEFORE attending for your appointment.
This is to minimise your contact time with our reception team and therefore further reduce the risks. In addition, this helps us to plan your appointment more efficiently.
We understand this is a relatively new concept but hope you will understand the benefits.
You may do the prepayment either over the phone using your credit/debit card or via bank transfer.
In order to further reduce the risks, it is important to create a clinical bubble and reducing the number of contacts you encounter during your dental visit. We have made the decision that only one operator should perform all your treatments in as little number of visits as possible. This means that your regular hygiene treatments including GBT will now be incorporated with your examination or treatment sessions performed only by your dentist.
Pre-Arrival Check List
We aim to reduce your time spent in the practice so there will be a number of things we ask you to read, acknowledge and perform before you arrive:
• Updating your medical History and current medication
• Consent Form for treatment during Covid-19
• Pre-Payment via Telephone / bank transfer
• Limited toilet facilities
• Travel light and without friends & family where possible
• perform temperature check before arrival to ensure within normal range
• use disinfecting hand rub when instructed
• wear face covering
Enhanced PPE for our staff
You will notice that all our staff are wearing additional PPE especially the clinical team when performing aerosol generating procedure (anything that uses a drill and/or creates a spray of air and water). In addition after such a procedure, the room needs to remain unused for a period of time. I hope you will understand that this greatly impacts our efficiency and increases our overheads. We have however decided to absorb these costs for the time being.
Booking your next appointment
We will ask that you do not return to reception after your appointment, all further appointments can be made via telephone and email at a later date. Any fee adjustments on your account can be dealt with over the phone the following day.
We have invested a lot of time and effort into ensuring we have the utmost safety measures in place. These include:
• Air purifying equipment
• Air disinfection unit
• Enhanced PPE for both clinical and non-clinical staff
• Full decontamination of surgery and patient contact areas
• Social distancing in waiting room
• Hand disinfection stations
• One patient at a time in the practice receiving treatment from only one set of dentist/nurse team
We know our appearance may seem a little impersonal and scary, for this we apologise but we assure you, it’s still us under there!
We would love to be able to chat with you more but at this unprecedented times, forgive us for not being able to socialise much.
Please do not hesitate to drop us a message via email or text. Thank you once again for your kindness and understanding.
Paul & Essential Dental Care team