We want to thank you for your incredible support, patience and understanding over these past few months. We’re delighted to be returning and we cannot wait to look after you again.
We will be prioritising the emergencies that we have already triaged throughout lockdown and we do not expect to return to ‘a new normal’ for at least a few weeks.
We will be opening with reduced capacity. This is because we have to allow an additional ‘Fallow Time’ between each patient. This allows us the putting on and taking off of the extra PPE and to scrupulously decontaminate the surgery. We promise to communicate our plans and the next steps to all of our patients as they develop.
This has been an incredibly difficult closure and even more difficult to try and ensure the safety of our staff and our patients and, while we are confident we have achieved this, it’s something we feel we ought not to rush.
What to expect:
Please try not to call. This is purely because we will not be able to meet the demand of the sheer volume of calls that we expect. We have run a report of patients that have been cancelled and that are due. As such, it will be more efficient and fair to everyone if we contact you in the order that you were originally booked.
If you have an upcoming appointment, please wait for confirmation. We will not be able to accommodate you if you turn up and hope for the best.
If you have an emergency please email: firstname.lastname@example.org or leave a text message on 07952695010. We will triage emergency appointments via email or a phone call before we book you an appointment. This is to ensure we book an adequate amount of time and allocate appropriate PPE for the treatment required.
In order to further reduce the risks, it is important to create a clinical bubble and reducing the number of contacts you encounter during your dental visit. We have made the decision that only one operator should perform all your treatments in as little number of visits as possible. This means that your regular hygiene treatments including GBT will now be incorporated with your examination or treatment sessions performed only by your dentist.
Pre-Arrival Check List
We aim to reduce your time spent in the practice so there will be a number of things we ask you to read, acknowledge and perform before you arrive:
• Updating your medical History and current medication
• Consent Form for treatment during Covid-19
• Pre-Payment via Telephone / bank transfer
• Refrain from use of the toilet as our facility will now be ‘staff only’
• Travel light and without friends & family where possible
• perform temperature check before arrival to ensure within normal range
• use disinfecting hand rub when instructed
• wear face covering
Enhanced PPE for our staff
You will notice that all our staff are wearing additional PPE especially the clinical team when performing aerosol generating procedure (anything that uses a drill and/or creates a spray of air and water). In addition after such a procedure, the room needs to remain unused for a period of time. I hope you will understand that this greatly impacts our efficiency and increases our overheads. We have however decided to absorb these costs for the time being.
Booking your next appointment
We will ask that you do not return to reception after your appointment, all further appointments can be made via telephone and email at a later date. Any fee adjustments on your account can be dealt with over the phone the following day.
We have invested a lot of time and effort into ensuring we have the utmost safety measures in place. These include:
• Air purifying equipment
• Air disinfection unit
• Enhanced PPE for both clinical and non-clinical staff
• Full decontamination of surgery and patient contact areas
• Social distancing in waiting room
• Hand disinfection stations
• One patient at a time in the practice receiving treatment from only one set of dentist/nurse team
We know our appearance may seem a little impersonal and scary, for this we apologise but we assure you, it’s still us under there!
We would love to be able to chat with you more but at this unprecedented times, forgive us for not being able to socialise much.
We need to politely ask for just a bit more patience over the coming weeks, but we should hopefully see all of you soon! Please do not hesitate to drop us a message via email or text. Thank you once again for your kindness and understanding.
Paul & Essential Dental Care team